Care and Maintenance

Caring for your rug

To maintain the luxurious appearance of your rug, we advise regular vacuuming. This will help avoid dirt on the surface of the rug filtering down into the pile where it can build up and cause increased wear. For routine cleaning we recommend the use of a suction only type vacuum cleaner, those with a rotating brush can damage the pile surface. If your rug has overlocked edges refrain from running a vacuum cleaner over the edge as this can loosen fibres and cause them to unravel. If you wish to give a deeper clean to the whole rug, we recommend the use of a professional rug cleaning company such as who should use dry extraction methods.

Shedding and sprouting

All rugs will shed fibre. This will subside over time, depending on traffic, wear, and maintenance. Loose fibres or sprouts, are a normal part of the wearing in process with any handmade rug. These high fibres should be snipped off with a small pair of scissors. Do not pull these yarns as this can cause additional damage.

Stain Removal

If a spill does occur, remove as much moisture as quickly as you can. Blot up excess liquid with a white unbleached cloth or paper towel working from the outside in. Never rub a spill as this can spread the stain and can cause damage to the pile. A general guide to dealing with specific stains can be found at . Should a stain prove stubborn and difficult to remove, contact a professional carpet cleaning company.

Viscose Carpets

Viscose is a more delicate fibre than wool and is susceptible to staining. Water/ liquid spills change the texture of the viscose, causing the pile to reflect light differently to give the appearance of a stain. It is important to deal with any spills quickly, blot up any excess liquid using paper towels, do not rub or brush the pile. For all stains, we recommend you consult a professional carpet cleaning company straight away. They should recommend that the entire carpet, and not just the spill area is cleaned using a dry extraction rather than a wet cleaning method.

Fading and Wear

With natural yarns and dyes there is a good chance your rug will fade over time. However, it will be likely to fade faster in direct sunlight so in order to even out the effects, and to balance wear, we recommend you turn your rug every couple of months.


We recommend the use of a non-slip underlay with your rug. This reduces the potential for trip hazards by minimising slippage. It also helps to avoid additional wear, provides heat insulation, improves sound dampening, and reduces any possibility of colour transfer from your rug to the floor surface beneath.